Refund policy
At Dabble, we want you to have a great experience. If something isn’t right with your order, email help@dabblehealth.co.nz and we’ll help.
30-day first-pouch guarantee
Your first pouch is covered by our 30-day first-pouch guarantee, even if you’ve opened it and tried your gummies.
If Dabble isn’t for you, contact help@dabblehealth.co.nz with your order number within 30 days of receiving your first pouch. We’ll help you arrange a refund under our guarantee.
This guarantee applies to your first pouch only.
Damaged, faulty or incorrect orders
If your order arrives damaged, faulty, or we’ve sent the wrong item, please email help@dabblehealth.co.nz with your order number and details of the issue. Photos can help us resolve it quickly.
Please contact us as soon as possible, ideally within 30 days of delivery. We’ll arrange an appropriate replacement or refund and cover any required return postage.
Change-of-mind exchanges
We accept change-of-mind exchanges within 30 days of delivery, provided the product is:
- Unopened and unused.
- In its original, sealed packaging.
- In a condition suitable for resale.
Please email help@dabblehealth.co.nz with your order number before returning anything. We’ll provide instructions and confirm the exchange arrangements.
Customers cover return postage for change-of-mind exchanges. We do not offer change-of-mind refunds outside our first-pouch guarantee.
Opened products
For food safety and hygiene reasons, opened, used or consumed products are not eligible for standard change-of-mind exchanges.
This does not affect your eligibility under our 30-day first-pouch guarantee or your rights if a product is faulty.
Refunds
Where a return is required, we’ll confirm your refund after receiving and inspecting the product.
Approved refunds will be processed to your original payment method. Please allow a few business days for your bank or payment provider to process the refund.
Your consumer rights
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act.
Need help?
Questions? We’d love to help.
Go on, have a dabble.